Terms
- General
This document contains Truster terms and conditions of the invoicing service provided by Truster (business ID: 1772129-3) and its subsidiaries (hereinafter referred to as the "Service Provider") and other services provided by the Service Provider (all these services collectively referred to as the "Service") (hereinafter referred to as the "Terms of Use"). The payment services described in the Terms of Use are provided by the subsidiary Truster Oy (business ID 3131729-7), which is registered by the Financial Supervisory Authority to operate as a payment service provider without a license. The payment service provided by Truster Oy is subject to the Payment Services Act (290/2010). The Services include a service without a business ID and a service with a business ID. These Terms of Use define the content of the contractual relationship between the Service Provider and the Service User (hereinafter referred to as the "Service User") as well as the rights and obligations of the parties. The Service is intended solely for business purposes. The Service User confirms that they understand that the Consumer Protection Act does not apply to the use of the Service or the relationship between the parties.
- Establishing a contractual relationship and registering for the Service
A contract is formed between the parties when the Service User registers as a user of the Service and accepts these Terms of Use. Registration is free of charge. By registering, the Service User accepts these Terms of Use and undertakes to comply with these Terms of Use at all times when using the Service. The Service User must have a permanent address in Finland. The Service User declares that he/she is taxable in Finland for the work invoiced through the Service. Payments made through the Service shall be made to an account in the EEA. Taxes are paid through the Service only to Finland. When registering for the Service, the Service User must provide the personal data and other information required under the Act on the Prevention of Money Laundering and Terrorist Financing (444/2017). The Service User is obliged to keep his/her user data and contact details up-to-date and to notify the Service Provider of any changes without delay. The Service User is responsible for the accuracy, timeliness and completeness of the information provided. The user account created for the Service is personal and may not be disclosed to a third party. The Service User shall be responsible for all use of the Service on his/her user account. The Service User shall immediately notify the Service Provider if the Service User suspects that his/her user ID or account has been compromised by a third party. The Service User shall be liable for any damage suffered by him or the Service Provider as a result of unauthorised use of the Service, if this is due to the intent or negligence of the Service User.
- Changing the terms of use
The Service Provider has the right to block, restrict and modify the Service or its features offered to the Service User without prior notice. The Service Provider also reserves the right to change the Terms of Use and pricing as necessary without the User's prior consent. The Service User may either accept the modified Terms of Use by continuing to use the Service, or terminate the Service.
- Terms of use for separate services
The Service User has the option to use additional services offered by the Service Provider (see chapters 13 and 14), which complement the Service with various additional features. Depending on their nature, additional services may be either one-off or recurring payments. Additional Services have their own specific terms and conditions of use, which the Service User reads and accepts when selecting an additional service for use through the Service. In the event of a conflict, the terms of use of the separate service shall prevail over these Terms of Use.
- Contractual relationship
The Service User does not work for the Service Provider. The contractual relationship between the Service Provider and the Service User is not in the nature of an employment relationship in accordance with Article 1 of the Employment Contracts Act (2001:55) or employment pension legislation, and no employment contract is created between the parties. The Service User is himself obliged to ensure that the work is carried out in accordance with the applicable safety regulations, working time regulations and other applicable laws and regulations. The Service Provider shall not be a party to the Assignment Agreement and shall not be bound by any liability or obligation in relation to the performance of the Work or any defects in the Work. It is the responsibility of the Service User to ensure that the work to be carried out complies with the laws and regulations in force at the time. The total remuneration for the work shall always be agreed and shall be at an acceptable general level which would otherwise be paid for the work. The Service User shall be obliged to provide the Service Provider, upon request, with information on the content of the contract and the execution of the work. The Service User shall verify the legality and correctness of his work before sending the invoice. If a complaint is made to the Service Provider about an invoice sent via the Service, the Service Provider shall inform the Service User, who shall be responsible for resolving the situation with the Client. If the Service User and the Customer cannot reach an agreement on the invoicing, the Service Provider shall not proceed with the invoicing of the Order in question.
- Partners
The service provider may enter into cooperation agreements concerning invoicing with partners acting as users' clients. Users covered by the cooperation arrangement may be subject to terms and conditions that deviate from the terms of use, for example with regard to pricing or the invoicing process. The user accepts the cooperation arrangement by entering into an agreement with the partner and by accepting that billing information and other information, such as information required for the partner's mandatory reporting, may be submitted to the service provider in various forms, for example via an interface.The partner is responsible for providing the terms of use and collecting acceptance. Users operating within the cooperation arrangement are responsible for checking their billing information with the partner and authorizing the Service Provider to prepare and send invoices on their behalf based on the information provided by the partner.
- Using the service
The Service Provider offers the Service User a platform via a data network where they can invoice for work performed and collect payments payable through the Service from paid and/or approved invoices. The Service can be used to invoice for work performed both in Finland and abroad. The Service can be used to send invoices to Finnish and foreign entities and private individuals. The Service is only suitable for invoicing work performed on the basis of a contract of mandate. The minimum age for using the Service is 15 years. Use of the Service by minors requires the consent of a guardian. The Service should not be used for selling goods or products or for paying wages in an employment relationship. The features and measures included in each Service provided by the Service Provider are described in detail in the service descriptions on the Service Provider's website. The Service does not include business, tax, or legal advice. The Service User is always responsible for their business activities in general and in relation to the authorities. The Service User is responsible for determining the possible effects of using the Service on their own interests and obligations, such as unemployment benefits and pensions. The Service User is aware that the provision of the Service requires the Service User to provide the Service Provider with the information and authorizations it needs and requests at any given time and to perform the measures in a timely manner, in the correct form and with accurate and complete content. The Service Provider may require the Service User to correct any errors found in the material provided by the Service User, but the Service Provider is not obliged to check the information provided by the Service User. If the Service User provides false or outdated information in the Service, the Service Provider shall not be liable for any errors, costs, or consequences that may arise from such information. When using the Service, the Service User undertakes to always comply with applicable legislation and the instructions provided by the Service Provider regarding the use of the Service. The Service User has the right to use the Service only for invoicing legal business activities. The Service Provider reserves the right to set restrictions on invoicing for licensed business activities and industries. More detailed restrictions are described in the service descriptions. The Service User confirms that they are liable for tax in Finland for work invoiced through the Service. The Service cannot be used if the Service User, who is a private entrepreneur, has sources of income other than those subject to business tax. In a service with a business ID, the Service User must have a valid prepayment register entry and, regardless of the user's turnover, a VAT register entry. However, a VAT registration is not required if the Service User's field of activity is defined as VAT-exempt in the Value Added Tax Act. For services without a business ID, the Service User must have a valid tax card for earned income. The Service User is obliged to take out entrepreneurs' pension insurance (YEL) if certain conditions specified in legislation are met. The insurance can also be taken out voluntarily. The service user is obliged to independently determine their YEL obligation and take out YEL insurance either independently or through the service provider. Regardless of whether the Service Provider withholds YEL insurance premiums, the Service User is ultimately responsible for their insurance and the payment of their insurance premiums.
If the Service User informs the Service Provider that they are subject to YEL insurance and that they fulfill their insurance obligation by taking out YEL insurance from Keskinäinen Eläkevakuutusyhtiö Ilmarinen, the Service User authorizes the Service Provider to receive payment information related to employment pension insurance (including insurance number, invoice identification details, due date, reference information, and amount of earned income) from Ilmarinen Mutual Pension Insurance Company for the purpose of providing the Service. When granting the authorization, the Service User will not receive a separate invoice for their YEL insurance premiums; instead, invoicing will take place exclusively through the Service. The authorization given by the Service User is valid until further notice, but only for as long as the employment pension insurance is valid with Ilmarinen Mutual Pension Insurance Company. The Service User may revoke the authorization they have given by notifying the Service Provider in writing.
- Special terms and conditions for services without a business ID
The contractual relationship between the Service Provider and the Service User includes invoicing for the Service User's work, payment of wages, and other separately specified services. The Service User's client orders work from the Service User, and the Service User sends an invoice to the client through the Service. The client pays for the work through the Service. Invoicing is done in the name of the Service Provider without the Service User's own business ID.
Please note that if you have your own business name and business ID, you cannot invoice the Service without a business ID. A service fee, withholding tax, and any health insurance contributions will be deducted from the VAT-free amount of the invoice. The final amount is the Service User's salary. Business income is taxed in its entirety as earned income. The Service takes care of paying VAT and withholding tax to the Tax Administration. Invoicing is always subject to VAT, and the VAT portion is deducted from the payment to the Service User.
The Service Provider shall withhold the employer's health insurance contribution from those Service Users who, based on the information provided to the Service Provider, are subject to YEL insurance, as well as from those Service Users who have reported that they have taken out voluntary YEL insurance. The Service User is responsible for determining whether the activities carried out by the Service User require YEL insurance. The Service User is also responsible for taking out other insurance required by law. The Service User is obliged to inform the Service Provider whether the Service User is obliged to take out YEL insurance or other similar insurance, and whether the Service User has taken out the aforementioned insurance. If the YEL insurance obligation is fulfilled or if the Service User reports that they have taken out voluntary YEL insurance, the Service User is responsible for future and possible retroactive health insurance payments. The Service User is also responsible for any additional fees, expenses, and penalties incurred by the Service Provider as a result of the Service User providing incorrect YEL information to the Service Provider. The Service Provider calculates the health insurance premiums and other possible payments to be charged to the Service User retroactively from the wages on the basis of which the insurance obligation is considered to have been fulfilled, and will collect the payments either from the Service User's subsequent net wages or by sending a separate invoice to the Service User. The Service Provider shall withhold the employer's health insurance contribution even in situations where it does not know at the time of payment whether the Service User is subject to YEL insurance. If health insurance contributions have been withheld unnecessarily, the Service User may, upon request, be entitled to a refund of the health insurance contributions collected. No refunds can be made if the payments have already been remitted to the Tax Administration. The Service Provider calculates the amount of the refunds and transfers them to the account number provided by the Service User. The User may only link their own personal account number to the service. The Service Provider has insured the Service User with accident and liability insurance. The insurance policies are valid in accordance with their own terms and conditions, which are available on the Service Provider's website. The Service User is responsible for the deductible in the event of an accident.
- Special terms and conditions for services with a business ID
With the help of a service with a business ID, the service user can establish a business name, invoice the client for work done under the business name, manage the business name's accounting, submit official notifications for the business name, and pay official fees. Truster Oy offers payment services for business names as part ofLight Truster Pro Light . Truster Oy (business ID: 3131729-7) (the "Payment Service Provider") is a payment service provider registered with the Financial Supervisory Authority.
The Service User may establish a business ID (business name) for themselves in the Service through the Tax Administration's OmaVero service. The Service Provider may offer the opening of a business name free of charge to subscribers of the business ID service. The Service Provider has the right to charge the normal price for opening a business name or activating the service if the Service User has not had a service with a business ID valid for at least six months from the opening of the business name, or if the Service User has not invoiced through the Service Provider during the six-month period in question. The Service Provider charges for closing a business name in accordance with its price list.
Establishing a business name in the Service or transferring an existing business name to the Service requires that the Service User is of legal age and a natural person with legal capacity. Use of the Service requires that the Service User grant the Service Provider the necessary authorizations for establishing and maintaining a business ID, as well as for other aspects of providing the Service and dealing with authorities. The Service Provider may require the renewal of authorizations or new authorizations. If the authorizations are incomplete, the Service Provider is not responsible for the error-free availability of the Service. The Service Provider also has the right to refrain from providing the Service and/or terminate the agreement due to incomplete or incorrect authorizations. The Service Provider is not responsible if a third party does not accept the authorization. If a third party does not accept the authorization, the Service Provider will notify the Service User as soon as possible.
The Service User undertakes to handle all changes related to the registration of the business ID or tax matters primarily through the Service. The Service User must notify the Service Provider of any changes made by the Service User themselves, as well as any communications from the Tax Administration that may affect the tax matters of the business ID.
The Service User shall provide the Service Provider with documents and receipts related to invoicing and accounting, on the basis of which the Service Provider shall prepare the accounts based on the information provided by the Service User. Accounting is performed on an ongoing basis, but VAT returns are filed in accordance with the Service User's VAT period. The Service Provider shall submit a tax return based on the accounting records annually by the due date confirmed by the Tax Administration. The Service User is responsible for ensuring that the information and receipts submitted to the Service are correct, complete, and up to date, and that the deductions and returns based on the information submitted by the Service User are appropriately justified. If the Tax Administration requests clarification of the grounds for the tax return or deductions (including any information related to vehicle use and mileage), the Service User undertakes to provide the requested clarifications to the Tax Administration. The Service User is solely responsible for any errors or omissions in the information provided by the Service User and for any consequences that may arise from them.
The Service User undertakes to record all income related to the Service User's business activities in the Service in accordance with the Service Provider's instructions, to invoice receivables through the Service, and to process all receipts related to such income and expenses through the Service. The Service User is responsible for the accuracy of the receipts and supporting documents they submit. If the Service User fails to act in the manner described above, the Service Provider shall not be responsible for the accuracy of the accounting, reporting, or notification information produced through the Service, nor for the fact that the measures implemented through the Service correspond to the Service User's obligations.
The Service Provider will not terminate the business name on behalf of the Service User. When the Service User notifies the Service Provider of the termination of the business name, the Service Provider will terminate the business name by submitting the necessary notifications to the authorities and paying the applicable fees, and the Service User will be responsible for taking the necessary measures, such as reporting and paying taxes and other fees. The Service Provider may offer a service for terminating the business name. The Service Provider will charge for the termination of the business name in accordance with its price list.
The Service User can choose in the Service whether the client pays the invoice to the Payment Service Provider's customer account or to the Service User's own business account.
Truster’s Client account
If the client pays the invoice to the Payment Service Provider's customer account, the client shall pay for the work performed by the Service User to the Payment Service Provider's customer account. The Payment Service Provider shall pay value added taxand advance taxes to the Tax Administration, any YEL insurance premiums to insurance companies, any enforcement fees to the enforcement authority, and the Service User's service fees to the Payment Service Provider, after which the funds are transferred to the bank account specified by the Service User. The payment service provider's customer account may also be used to make refunds to clients in the event of complaints. If the client does not pay the invoice in full within a reasonable time or if the Service Provider is forced for some reason to refund the payment it has received to the client in full or in part, the Service User is obliged to refund the payment it has received to the Service Provider in the corresponding amount.
Your own bank account
If the client pays the invoice to the Service User's own business account, the Service is intended to automate the accounting and invoicing monitoring of sole proprietors, and the Service Provider does not receive or transfer funds through the customer account based on this option. Use of the Service requires that the Service User grants the Service Provider the right to retrieve and reflect the transaction data of the bank or payment accounts selected by the Service User via a secure connection to the Service Provider's system. Account information is retrieved using an account information service (AIS) provided by a third party. Enable Banking Oy acts as the technical account information service provider. The Service User undertakes to maintain the bank connection authorization without interruption. If the authorization expires or is revoked, the Service Provider will not be able to provide the service or prepare accounting records in a timely manner. The Service User is responsible for ensuring that there are sufficient funds in the company account and that the Service User pays taxes (such as value added tax and advance tax), official fees, and other business-related payments on time. The Service Provider is not liable for any damage or delays caused by malfunctions, data transfer errors, or maintenance interruptions in the interfaces of the Service User's bank or account information service provider.
- Issuing, receiving and executing a payment order
The Service User makes a payment order through the Service by sending an invoice to the originator. At the same time, the Service User gives his consent to the execution of the payment order. The Service User shall be responsible for the accuracy of the information on the invoice sent to the originator. The payment order shall be deemed to have been received when the Service User has successfully sent the invoice to the originator. If the Service User has not opted for the InstantPay Additional Service, the execution of the payment order shall start when the originator sends the invoice to the Service Provider. The Service User shall be responsible for the receipt by the Service Provider of the funds from the Contractor which are the subject of the payment order for the execution of the payment order.
- Withdrawal or modification of a payment order
The Service User has the right to cancel the payment order no later than the day before the Service Provider takes action to execute the payment order. The payment order may be cancelled via the Service or by contacting the Service Provider's customer service. The Service User shall have the right to cancel the invoice via the Service before the end customer pays the invoiced amount to the Service Provider. The invoice cannot be modified or cancelled if the Service User has taken advantage of the InstantPay Additional Service.
- Missed or incorrectly executed payment order
The Service User shall notify the Service Provider of a non-executed or incorrectly executed payment order without undue delay upon its discovery. If a payment order has not been executed or has been executed incorrectly, the Service Provider shall, at the request of the Service User, trace the payment transaction and inform the Service User of the results. If a payment order has not been executed or has been executed incorrectly for reasons attributable to the Service User, the Service Provider shall not be obliged to trace the payment order. If a payment order initiated by the Service User has not been executed or has been executed incorrectly for reasons attributable to the Service Provider, the Service Provider shall return the amount of the payment order to the Service User without undue delay. The Service User shall not be entitled to a refund of the amount of the payment order or any other compensation from the Service Provider unless he notifies the Service Provider of an unlawful, non-executed or incorrectly or late executed payment transaction without undue delay after having discovered it.
- Transaction fees
The Service fee may consist of a fixed monthly subscription price and/or a fee for the invoice, net of VAT, in accordance with the Service Provider's price list in force at the time. All charges are specified in the Service Price List, which can be found in the Truster application. The applicable VAT in force at the time will be added to the Service Fees. By subscribing to a monthly invoiced Service or by sending an invoice via the Service, the Service User accepts the payment according to the price list. The Service Provider reserves the right to change the pricing.
- Separate additional services
The service provider may offer separate additional services in connection with its service, such as YEL insurance, express payment, HetiPalkka and other insurances. The Service User can choose his/her own additional services and has the possibility to accept or not accept the additional services' own terms of use. By accepting the terms of use of an additional service, the Service User agrees to be bound by the terms of the additional service. Additional services are subject to separate prices in the Service Fee Schedule and may be billed together with other service charges or separately.
Truster is a mandatory additional service for all Service Users, providing them with security and peace of mind. Truster brings together insurance policies that are essential for operations, ready-made contract templates, and benefits offered by partners.
- Payment monitor
The Service User has access to the Truster additional service. Payment Guard is an invoice-specific service designed to monitor the payment status of invoices sent by the Service User through the Service and to support the collection of receivables.
The content of Payment Guard may include monitoring the payment status of invoices, sending payment reminders to the client in accordance with the processes specified by the Service Provider, and transferring receivables to voluntary collection in the case of undisputed receivables. The Service Provider may produce Payment Monitoring itself or with the help of subcontractors and partners.
The service user authorizes the Service Provider to send payment reminders and initiate collection measures against the client with regard to invoices covered by Maksuvahdi, and to disclose the necessary invoice and contact details to the service provider handling the collection.
Payment monitoring is only available for invoices that the Service User has sent through the Service and for which the Service User has provided correct and up-to-date information. The Service User undertakes to notify the Service Provider without delay if an invoice is disputed or becomes disputed. In the event of a dispute, the Service Provider may suspend reminder and collection measures. The price of Payment Guard is in accordance with the price list valid at the time.
- WeeklyWage
If the Service User has opted for the HetiPalka supplementary service, the salary can be raised faster than the normal salary. The Service User can access the Additional Service by applying for invoice financing ("Financing Service") from the Service Provider through the Service. Through the Funding Service, the Service User's principal will pay the invoice directly to the Service Provider and not to the Service User. By opting for the InstantPay Additional Service, the Service User shall accept the terms and conditions of the InstantPay Additional Service through the Service. The Service User may apply for invoice funding on a per invoice basis through the Service, and the Service User must always accept the current terms and conditions of the HetiPalka Additional Service when choosing the HetiPalka Additional Service. Once accepted, the Terms of Use will always apply to the invoice claim for which the Service User accepts the Terms of Use. The Service Provider reserves the right to accept or reject a HetiPalkka request.
- Invoices and credit losses
The Service Provider sends invoices created by the Service User. When sending an invoice, the Service Provider has the right to reject the invoice or edit the invoice details and amounts to correspond to, for example, the value added tax payable on the work. The Service Provider is not responsible for credit losses on invoices, but provides invoice collection services in undisputed cases. If the invoice is disputed or becomes disputed and the Service User takes the invoice to legal collection, the Service Provider has the right to charge the Service User for the costs of legal collection.
- Service availability
The Service Provider provides the Service and maintains the Service with the utmost care. However, the Service is provided "as is" without any representations as to the availability or service levels of the Service. The Service Provider shall have the right to provide the Service as it sees fit and to use subcontractors.The provision or use of the Service may be suspended in whole or in part for purposes such as updating or maintaining the Service. The Service User shall not be entitled to any direct or indirect costs or damages that may result from the suspension or termination of the Service. The Service User is obliged to notify the Service Provider immediately of any errors or interruptions in the operation of the Service that he/she detects. The Service Provider shall not be liable for any errors in the services or interfaces provided by third parties, nor for their correction.
- Intellectual property
Copyright and other intellectual property rights related to the Service and its content are the property of the Service Provider. The rights to the material and databases produced by the Service Provider belong to the Service Provider. Unless otherwise agreed, the Service User shall not at any time be entitled to use the name, logo or trademarks of the Service Provider in his own work or marketing. The Service User may, however, state that he uses the Service Provider to invoice his work. The Service User shall be responsible for all material and content submitted to the Service and for the accuracy thereof. The Service User shall be responsible for ensuring that the material it submits does not violate any law or good practice or infringe the rights of third parties. The Service Provider shall have no right to the Service User's intellectual property rights and may not use them for purposes other than the performance of the Service.
- Confidentiality, personal data, accuracy of data and use of data
The Service Provider undertakes to use any confidential information provided by the Service User or related to the use of the Service only for the purpose of providing the Service and complying with government regulations. The Service Provider is entitled to process the personal data it receives in accordance with the legislation in force. The personal data shall constitute a separate register and the Service Provider shall act as the controller. The privacy policy of the Service is available at truster.com/terms/privacy-policy.
- Damages and right of set-off
If the Service User causes costs to the Service Provider, the Service Provider has the right to charge or invoice the Service User in full for the direct costs incurred. The Service User is always ultimately responsible for ensuring that tax returns and other documents and other measures relating to the Service meet the requirements of the legislation and official regulations in force at the time and that the returns are submitted on time. The Service Provider shall not be liable for any damage caused by errors or delays in tax returns or tax documents, or for any damage caused by an error or delay in the Service resulting in a breach of law or other regulations or a breach of a contract with a third party. The Service Provider shall not be liable for any damage caused by errors or delays in billing or by the alteration or loss of data.The Service Provider shall not be liable for system errors or for incorrect or missing data provided by the Service User. The Service Provider's liability, if any, shall be determined in accordance with the law and no indirect damage or costs shall be compensated. The maximum liability of the Service Provider shall be limited to the amount of the service fees charged to the Service User in the 12 months preceding the incident. Any claim relating to a specific Service must be made in writing to the Service Provider within 12 months of the provision of the Service.
- Duration and termination of the contract
For services without a business ID, the agreement is valid for as long as the Service User uses the Service. The Service User may terminate their use of the Service at any time through the Service. For services with a business ID, the agreement is valid until further notice. Both the Service User and the Service Provider have the right to terminate the agreement with immediate effect through the Service. The Service User will be notified of the termination of the agreement through the Service application.The Service Provider has the right to terminate the agreement immediately or prevent the use of the Service if the Service User violates these Terms of Use or if the Service Provider has reasonable grounds to suspect that the Service User has used the Service in a manner contrary to good practice or legislation. The Service Provider has the right to terminate the agreement at its discretion if the customer behaves inappropriately or if there are other similar grounds for doing so. The Service Provider also has the right to terminate the agreement immediately, either in whole or in part, and to suspend the provision of the Service if the Service has not been used at all for more than 12 months. The parties have the right to terminate the agreement concerning the Service if the other party is guilty of a material breach of contract and does not remedy the breach within 14 days of receiving a written notice. The Service Provider also has the right to terminate the agreement if the Service User is declared bankrupt, applies for restructuring or debt settlement proceedings, sanctions are imposed on the Service User, the customer is a politically influential person or a person belonging to the inner circle of such a person, or the customer cannot be identified to the Service Provider's satisfaction. The Service Provider shall notify the Service User of the termination of the agreement via Truster . In the case ofLight Truster Pro Light , upon termination of the agreement, the Service Provider shall deliver or offer the Service User the opportunity to download the Service User's accounting records held by the Service Provider in a format and manner specified by the Service Provider. The Service Provider shall have no other obligations towards the Service User upon termination of the agreement, unless otherwise agreed in writing. Notwithstanding the termination of the agreement, those sections of these Terms of Use and the rights and obligations under them that are deemed to remain in force after termination shall remain in force.
- Links to third party services
The Service may contain links to third party websites and services that are subject to third party terms of use and privacy policies. The Service Provider is not responsible in any respect for such third party services and websites.
- Overwhelming obstacle
The Service Provider is not liable for delays and damages to the Service caused by an obstacle beyond the Service Provider's control, which the Service Provider cannot reasonably be expected to have taken into account at the time of the conclusion of the contract and the consequences of which the Service Provider could not reasonably have avoided or overcome.
- Sanctions and the prevention of money laundering and terrorist financing
The Service User shall provide the Service Provider with the customer's identity data as defined in Chapter 3, Section 3 of the Money Laundering and Terrorist Financing Prevention Act (Money Laundering Act) as part of the opening of the customer relationship and shall ensure that this data is up-to-date throughout the duration of the contract. If the Service User fails to provide this information or if the Service User does not comply with the requirements of the Money Laundering Act, the Service cannot be provided to the Service User. The Service Provider shall not provide the Service to a Service User who is subject to sanctions imposed by Finland, the European Union, the United Nations, the United States, the United Kingdom or their competent authorities or bodies, acts on behalf of a sanctioned individual or legal entity, or sends invoice claims through the Service to entities subject to sanctions imposed by the competent authorities or bodies of the aforementioned countries.
- Transfer of contract
The Service Provider has the right to transfer the contract for the Service to a third party by notifying the Service User via the Service or otherwise in writing. The Service User shall not be entitled to transfer the contract or any rights or obligations relating to the Service to third parties.
- Invalidity
If any provision or term of these Terms of Use is found to be invalid or unenforceable, the validity or enforceability of the remaining provisions of these Terms of Use shall not be affected.
- Dispute resolution and applicable law
Disputes concerning the Agreement or these Terms of Use that cannot be settled by negotiation will be settled by the Helsinki District Court. The Agreement and these Terms of Use shall be governed by Finnish law.
- Language of the Terms
The applicable language of the Terms is Finnish. For customer service reasons, translations of the Terms may be provided, but in case of conflict, the Finnish version will prevail.
- Financial Supervisory Authority
Truster Ltd's subsidiary Truster Works Ltd is a payment services company registered by the Financial Supervisory Authority to operate as a payment services provider without a licence. Truster Works Oy is supervised by the Financial Supervisory Authority(www.finanssivalvonta.fi). The contact details of the Financial Supervisory Authority are Finanssivalvonta, Snellmaninkatu 6, P.O. Box 103, 00101 Helsinki, tel. 09 183 51 (switchboard), kirjaamo@finanssivalvonta.fi.
- Service provider
Truster Limited liability company
Business ID: 1772129-3
Mikonkatu 13, 00100 Helsinki
asiakaspalvelu@truster.fi
+358 50 1856
Truster Works Ltd
Business ID: 3131729-7
Mikonkatu 13, 00100 Helsinki
asiakaspalvelu@truster.fi
+358 50 1856