When you send an invoice, it goes through a check before we send it to your customer. This makes sure that billing goes as smoothly as possible from start to finish.
What happens when I send an invoice?
When you send an invoice, it is forwarded to us for review. Invoices are checked during office hours, on weekdays from 8 a.m. to 4 p.m. This means that if you send an invoice to your customer during the weekend, your customer will receive it on the following weekday morning.
If we need clarification or additional information regarding an invoice, we will contact you via the app. The most common reason for contacting you is an incorrect VAT rate on the invoice.
Please remember to always describe the work you have done as clearly as possible in the calculation row, especially if you are using a VAT rate that differs from the standard 25.5%, such as the reverse VAT rate in the construction industry. If it is clear from the calculation row that the work done falls under the VAT rate you have selected, we do not need any further clarification.
Once everything is in order, we will send the invoice to your customer. Depending on the delivery method, the invoice will arrive within minutes or approximately one hour.
Email invoice
The invoice will arrive in the customer's email within a few minutes after verification.
Online invoice
E-invoices are sent via the operator, so there is usually a delay of about one hour. In some cases, the delay may be slightly longer if the recipient's bank or operator is experiencing temporary congestion.