Did you make a mistake on an invoice, or was a gig canceled? No worries. How you fix it depends on one thing: has the invoice already been sent to the customer?
Situation A: The invoice has NOT been sent
If the invoice is still in draft mode or you have saved it without sending it, you can delete it freely.
- Here's how: Open the invoice in the app and select Delete.
- Consequence: The invoice disappears into cyberspace, leaving no trace in the accounting records.
Situation B: The invoice has been sent
If the invoice has been sent by us, it is an official receipt. The Accounting Act prohibits its removal – it must be credited.
- Here's what to do: Send a message to our customer service via the app: "I would like a credit note for invoice number X. "
- Result: We create a so-called minus invoice, which cancels out the original invoice in the accounting and in the customer's ledger. Your customer receives a receipt stating that the original invoice does not need to be paid.
Remember: Never try to edit an invoice that has already been sent as a "new invoice," as this will mess up the numbering in your accounting. Always request a credit note and create a completely new invoice.
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