Truster doesn’t have a set payday each month. You don’t have to wait for the next payday or the start of a new month—salaries are paid out continuously as payments from clients come in. In other words, when your client pays an invoice, your salary is processed for payment as well.
Here's how payroll processing works
1. The customer pays your bill
When your customer pays an invoice, the funds are first deposited into Truster’s customer escrow account, from which they are then allocated to the invoice you sent. If the invoice is paid with incomplete information, such as missing a reference number, the payment will not be automatically allocated to the invoice. This can delay payroll processing, as the allocation may need to be done manually.
If you suspect that your customer has paid an invoice using incorrect information, please contact our customer support through the Support Requests section. To do this, ask your customer for a copy of the payment receipt.
2. The payment is recorded in the system
Once we’ve processed your payment, we’ll include your salary in the next payroll run, no later than the following business day. Salaries are paid on weekdays between 8 a.m. and 4 p.m. Your salary will typically appear in your account within 1–3 business days of the payment being processed.
3. The money will be transferred to your account
Once your paycheck has been paid, when it appears in your bank account depends on the bank’s processing times. As a general rule, your paycheck will appear in your account no later than the next business day after payment.
Would you like to keep track of the situation yourself?
You can easily check the status of your invoice in the app. Once the invoice shows as paid, you can expect your paycheck to be in your account by the next business day at the latest.
If the invoice status is " Pending," the payment has not yet been recorded on the invoice.
The bill has been paid, but my paycheck is missing?
If the invoice status is "Paid" and a pay stub has not been generated in the "Payroll" section within 24 hours (on weekdays), something may be preventing the payroll from processing.
Missing account number
Make sure you've added your account number to the app under Menu → Bank Account.
Unverified PEP information
This is the most common reason for delays in payroll. All Truster customers are required to complete the PEP questionnaire. Completing the questionnaire is part of the customer’s statutory due diligence process. Payroll payments will be held until the response has been registered.
You can find the information request in the app.
Missing tax card
If we are unable to retrieve your tax card information from the Tax Administration, we will contact you separately. So please check the "Support Requests" section in the app. If you have received a message from us, log in to the OmaVero service and send us a copy of your tax card for earned income. Other tax cards, such as tax cards for work compensation, cannot be used in our service.