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Debt collection – what if the customer does not pay?
If a customer fails to pay, we will handle payment reminders and, if necessary, debt collection on your behalf. You don't have to worry about payment monitoring.
Sometimes customers forget to pay or payments are delayed. You don't have to take on the role of a collection agency—we'll handle payment monitoring for you if you're using Maksuvahti.
How does the process proceed?
Reminder
Five days after the invoice due date, your customer will receive an automatic payment reminder. For individual customers, the reminder is sent 14 days after the due date.
Debt Collection
If the invoice remains unpaid despite the reminder, it may be referred to our collection partner. This is known as voluntary collection.
No Payment Guardian?
If you have disabled Payment Watch for a customer, payment monitoring will not be included in that customer’s billing. In this case, a separate fee will be charged for reminders and any collection actions. In this case, please contact our customer support through the Support Requests section.
