What should I do if a customer complains about an invoice?

If your customer is dissatisfied with the invoice or the work and complains about it, the most important thing is to remain calm. Most situations can be resolved through discussion.

Here's what to do

1. Negotiate: Discuss the situation with the customer and agree on a solution (e.g., a price reduction or a new due date).
2. Contact us: Do not make any changes to invoices on your own, so that the accounting remains up to date. Contact Truster's customer service and inform them of what has been agreed.
3. We'll take care of the rest: We'll help you make the necessary credit notes or corrections to the system correctly.

We are here to support you, so that even unpleasant situations can be handled professionally and brought to a successful conclusion.